Updated January 19,2024

Operated by Yankee Leisure Group Inc. (doing business as Railbookers Group, Railbookers, Amtrak Vacations, Yankee Holidays) 75 State Street, Suite 100, Boston, MA 02109

The following booking conditions and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Yankee Leisure Group Inc. (doing business as Railbookers Group, Railbookers, Amtrak Vacations, Yankee Holidays), 75 State Street, Suite 100, Boston, MA 02109 (“we” or “us”). Please read them carefully as they set out our respective rights and obligations.
By asking us to confirm your booking, we are entitled to assume that you have read these booking conditions and agree to them. References to “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date), or any of them as applicable.
References to “vacation”, “booking” or “arrangements” means the vacation arrangements which we agree to make, provide or perform (as applicable) as part of our contract with you, unless otherwise stated.

By making a booking, the first-named person on the booking
(“lead passenger”) agrees on behalf of all persons detailed on
the booking that:
• He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
• He/she consents to our use of information in accordance with our Privacy Policy which can be found here: https://www.railbookers.com/privacy-policy
• He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
• He/she accepts financial responsibility for payment of the booking on behalf of all persons named on the booking

PAYMENTS

*Certain Rail Vacations may require a higher deposit which will be confirmed at the time of booking.

FINAL PAYMENT

Balance is due at 60 days prior to departure on all North American rail packages except select products. The balance is due at 90 days prior to departure on most other packages including Rocky Mountaineer. The balance is due 120 days prior to departure for any Rail & Sail program.

Railbookers Group accepts Visa, MasterCard, Discover Card and American Express. Your booking is not confirmed and payment is not deemed made until the deposit is received by Railbookers Group and you receive a confirmation invoice. Your payment signifies that you agree to these Terms and Conditions, which may be modified from time to time.

If you pay your deposit with a credit card, Railbookers Group will automatically charge the balance due on your final payment date to the same credit card used to make your deposit payment.

Bookings within 30 days of departure will be charged a $35 expedited mailing fee if paper documents are required. Any documents delivered outside of the USA will incur a minimum fee of $50. The actual cost will be advised at the time of booking.

BOOKING CHANGES AND CANCELLATIONS

To make a change or cancel your vacation, contact your travel agent or call Railbookers directly.

CHANGES

A fee of $25 per person (per change) as well as any increase in cost will be charged by Railbookers for any alteration or revision made to a reservation after deposit or payment is received. These changes include but are not limited to changing the date or time of service, changing a class of service, adding or removing activities or travellers, or any other change to an itinerary that was printed on the original invoice. Any revision made to a booking may result in the loss of the confirmed rail seat or Sleeping car accommodations. There is no refund permitted on rail tickets once they have been issued. Any physical rail tickets that have been issued may need to be returned at your expense using a traceable delivery service.

CANCELLATIONS AND CHANGES FOR ALL PACKAGES

Where a cancellation charge is applied, the balance of the booking will be returned to you in the form of a Future Travel Credit. The Future Travel Credit will be valid for 12 months from the date of issue.

CANCELLATION CHARGES FOR NORTH AMERICAN RAIL GATEWAY PROGRAMS:

CANCELLATION CHARGES FOR RAIL & SAIL, ROCKY MOUNTAINEER, INDEPENDENT RAIL JOURNEYS, VENICE-SIMPLON-ORIENT-EXPRESS OR ANY CUSTOM RAIL PACKAGE:

Note: Certain arrangements may not be amended after they have been confirmed, and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements, in addition to the charge above. There is no refund permitted on rail tickets once they have been issued.

*Additional restrictions may apply for any rail vacations that include Cruises, Belmond, Rocky Mountaineer, Golden Eagle Luxury Trains, Journey Beyond Rail Expeditions, The Blue Train, El Transcantábrico, Tsars Gold, or other luxury trains.